适用行业
- 零售
适用功能
- 销售与市场营销
用例
- 对话机器人
- 时间敏感网络
服务
- 培训
关于客户
道富环球投资顾问公司 (SSGA) 是道富公司的投资管理部门,总部位于马萨诸塞州波士顿。他们希望改变销售流程以满足客户不断变化的需求。
挑战
道富环球投资顾问公司 (SSGA) 传统上依靠面对面的互动来销售服务,但他们的客户正在寻求数字化体验。 COVID-19 加速了向数字化的转变。
解决方案
SSGA 实施了 Drift 聊天解决方案来与客户互动,改善客户的 360 度视图,提高销售效率并提供便捷的体验。
运营影响
数量效益
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