技术
- 分析与建模 - 实时分析
- 平台即服务 (PaaS) - 应用开发平台
适用行业
- 服装
- 电信
适用功能
- 采购
- 销售与市场营销
用例
- 对话机器人
- 时间敏感网络
服务
- 系统集成
- 测试与认证
关于客户
Matthews Australasia 是智能产品识别、产品检测和软件追溯解决方案领域的领导者。他们希望改变自己的数字体验,并与客户建立超越销售的关系。
挑战
Matthews Australasia 有一个过时的系统,无法处理大量的客户支持聊天和电话。客户的网站体验也很有限,无法进行有意义的对话。
解决方案
Matthews Australasia 实施了 Drift(聊天机器人和实时聊天平台),以改善客户体验并简化支持流程。他们根据自己的需求定制 Drift,并专注于为客户提供实时服务。
运营影响
数量效益
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