Fireflies.ai > 实例探究 > 使用 Fireflies 增强异步调用更新并改善客户端体验

使用 Fireflies 增强异步调用更新并改善客户端体验

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技术
  • 应用基础设施与中间件 - 事件驱动型应用
用例
  • 远程协作
  • 时间敏感网络
关于客户
有意义的演出将企业与才华横溢的非洲数字设计师联系起来。该公司拥有大量未开发的设计师,并提供优质的客户服务。 Meaningful Gigs 的设计师要经过广泛的审查过程,包括技能和同理心测试。他们拥有 UX 设计师、UI 设计师、产品设计师、动作设计师、平面设计师和网页设计师。除了提供高质量的设计之外,Meaningful Gigs 值得称赞的是它致力于采取变革性措施来帮助非洲人民。
挑战
Meaningful Gigs 团队成员在与当前和潜在客户进行实时通话时遇到困难,因为他们经常忙于处理大量任务。该团队知道,如果没有有效的解决方案,他们就会错过来自客户的宝贵信息。由于团队无法保留长时间通话的有效记录,因此经常会错过推动业务发展的重要信息。
解决方案
Fireflies 使分散的员工可以轻松地按照自己的节奏了解他们可能错过的电话的最新重要细节。使用 Fireflies 记事本中的智能搜索区域,Meaningful Gigs 团队现在可以搜索通话期间讨论的关键主题。他们还可以过滤掉问题和任务。为了提取有价值的信息,他们可以设置主题跟踪器 - Fireflies 的一项功能,用于创建自定义主题以实现高效的主题组织。
运营影响
  • The implementation of Fireflies has brought about significant operational improvements for Meaningful Gigs. The team members are now able to focus on the call without the distraction of jotting down important minutes. They can easily focus on what the client’s saying knowing that Fireflies’ AI Meeting Assistant is accurately taking notes for them. This has not only improved the quality of their client interactions but also made them more meaningful. As a result, the team is now able to remain fully present during calls, without worrying about taking notes for later. This has enhanced the management of limited session time with a client and made them feel that they truly matter.

数量效益
  • Fireflies saves at least 20 minutes per hour of calls.

  • Fireflies allows adjustable playback speed, speeding up allows to go through a call in a shorter period.

  • Fireflies provides accurate transcripts of meetings which can be shared with team members.

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