工艺合规性：新比利时酿酒公司的创新物联网解决方案
技术
- 网络安全和隐私 - 安全合规
- 基础设施即服务 (IaaS) - 云数据库
适用行业
- 消费品
- 设备与机械
适用功能
- 人力资源
- 销售与市场营销
用例
- 租赁金融自动化
- 监管合规监控
服务
- 云规划/设计/实施服务
关于客户
新比利时啤酒公司是美国著名的精酿啤酒公司，在科罗拉多州和北卡罗来纳州设有业务。该公司因随时准备应对新机遇、挑战、市场和竞争对手而享有盛誉。 12 年来，该公司一直使用 Nintex 技术为其业务的各个方面创建简化、自动化的工作流程解决方案，包括人力资源、销售、志愿者管理、产品发布和跟踪啤酒保质期。该公司将 Nintex 视为一种多功能工具，能够应对遇到的任何挑战。
挑战
加州于 2018 年通过了《加州消费者隐私法案》(CCPA)，美国著名的精酿啤酒公司新比利时啤酒公司 (NewBelgium Brewing Co.) 面临着重大挑战。该法律包括要求新比利时啤酒公司等州外公司的条款，遵守加州消费者的隐私法规。合规要求的具体细节直到 2019 年 7 月才公布，因此，在 2019 年 12 月法律截止日期之前，该公司只有五个月的时间来开发合规系统。未能遵守该截止日期可能会导致巨额罚款。该公司需要设计一种准确、标准化的方法来快速有效地响应加州居民的隐私请求。
解决方案
NewBelgium Brewing 采用了一项已经使用了 12 年的技术：Nintex。该公司创建了一个简化的自动化工作流程解决方案，促进了公司内部以及公司与消费者之间流程的每一步。该解决方案标准化并自动化了公司处理加州客户隐私请求的方式。当消费者通过啤酒制造商网站上的页面或在与客户服务代表通话时提出请求时，该过程就开始了。然后，数据被推送到 SharePoint Online，后者在 Nintex for Office 365 上启动工作流程，将请求转发给相关部门。各部门确认请求，识别数据库中的消费者信息，并将响应转发到 SharePoint。然后，Nintex 工作流程撰写并向消费者发送电子邮件，让他们可以选择请求删除其信息。
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