技术
- 平台即服务 (PaaS) - 应用开发平台
- 机器人 - 轮式机器人
适用行业
- 电信
适用功能
- 销售与市场营销
用例
- 时间敏感网络
关于客户
该品牌是一个移动支付平台,通过其市场上 4,000 多个品牌的销售和优惠券提供即时现金返还和节省。
挑战
该在线市场品牌仅通过电话和电子邮件提供客户支持,周转时间很差,滞后于 12 至 24 小时。由于电子商务行业的空前增长,该品牌的支持团队变得不堪重负,导致士气低落、人员流动率高以及负面的客户体验。
解决方案
该品牌实施了对话式人工智能平台 Ada,为大规模客户提供 24/7 即时支持。 Ada 的无代码平台使该品牌的非技术 CX 团队能够快速构建和部署对话式 AI,作为支持的前线。 Ada 还与 Salesforce Live Agent 集成,使聊天机器人能够在需要时将交互升级为人工支持。此外,Ada 还部署在 Facebook Messenger 上,以便通过社交媒体与客户建立联系。
运营影响
数量效益
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