1Password 如何利用 Drift 转变客户支持并节省 16,000 个服务代理时间
技术
- 分析与建模 - 机器人过程自动化 (RPA)
- 平台即服务 (PaaS) - 应用开发平台
适用行业
- 设备与机械
适用功能
- 销售与市场营销
用例
- 对话机器人
- 时间敏感网络
关于客户
1Password 是一家以客户为中心理念的数据保护公司。他们优先考虑为买家和客户提供卓越的网站体验。
挑战
1Password 希望通过缩短首次响应时间和解决时间来改善客户支持体验。
解决方案
1Password 实施了 Drift 的统一平台来增强其客户支持流程。他们利用 Drift 的对话式人工智能来立即回答常见问题，并仅在必要时将客户引导至服务代理。他们还根据客户询问定制人工智能主题，并使用 Drift 简化解决流程。
运营影响
数量效益
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