Ramco Systems > Case Studies > Revolutionizing Telecom Payroll Processing with Ramco

Revolutionizing Telecom Payroll Processing with Ramco

Technology Category

Cybersecurity & Privacy - Security Compliance
Networks & Connectivity - Cellular

Applicable Industries

Telecommunications

Applicable Functions

Quality Assurance

Use Cases

Leasing Finance Automation

Services

System Integration
Training

The Customer

Not disclosed

About The Customer

The customer is a leading global telecommunications company, headquartered in New Delhi, India. It operates in over 20 countries across Asia and Africa and ranks among the top 4 mobile service providers globally in terms of subscribers. In India, the company's product offerings include 2G, 3G, and 4G wireless services, mobile commerce, fixed line services, high speed DSL broadband, IPTV, DTH, and enterprise services including national & international long-distance services to carriers. The company has a large employee base, with over 17,000 employees in India alone. The company was struggling with managing the payroll processing for its vast workforce and needed a solution that could streamline the process and improve efficiency.

The Challenge

A leading global telecommunications company, headquartered in New Delhi, India, with operations in over 20 countries across Asia and Africa, faced significant challenges in managing the payroll processing of its vast employee base. The company, which ranks among the top 4 mobile service providers globally in terms of subscribers, had over 17,000 employees in India alone. The company was dealing with various vendors for different processes, leading to a lack of centralization and inefficiencies. The payroll processing and policies for such a large number of employees were complex and tedious. The company also faced issues with unnecessary movement of employees between groups and businesses and different points of contact across locations. Due to multiple circles handling employee data, no centralized form of data records was maintained, leading to further inefficiencies and potential errors.

The Solution

Ramco, a global software provider, stepped in with a tailor-made solution to address the telecom company's challenges. Ramco provided an end-to-end payroll outsourcing service, covering everything from payroll processing to full and final settlement. They also provided on-site resources for the submission of provident fund and other related documents, eliminating the need for the telecom company to train its own staff for these tasks. Ramco acted as a single point of contact between HR and the employees for their entire cash flow, simplifying communication and coordination. A key part of the solution was the implementation of a centralized system, which enabled seamless transfer of data across the entities and employees. This not only streamlined the payroll process but also improved data accuracy and consistency.

Operational Impact

The implementation of Ramco's solution led to significant operational improvements for the telecom company. The end-to-end payroll outsourcing service simplified the complex task of payroll processing for a large number of employees. The provision of on-site Ramco resources for submission of provident fund and other related documents eliminated the need for the telecom company to train its own staff for these tasks. The single point of contact between HR and the employees for their entire cash flow improved communication and coordination. The centralized system enabled seamless transfer of data across the entities and employees, improving data accuracy and consistency. The solution also added HR activities to the pre-existing Payroll and Compliance System, further enhancing the company's HR capabilities.

Quantitative Benefit

Reduced manpower and costs associated with payroll processing
Increased profitability and revenue due to improved efficiency
Centralized HR process, leading to a reduction in the number of HR personnel across the country