ACAL BFi Case Study
Region
- Europe
Product
- Jitterbit
- JD Edwards ERP
- NetSuite CRM
Tech Stack
- ERP
- CRM
- MySQL
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Productivity Improvements
- Cost Savings
Technology Category
- Application Infrastructure & Middleware - API Integration & Management
Applicable Industries
- Telecommunications
Applicable Functions
- Sales & Marketing
- Business Operation
Use Cases
- Supply Chain Visibility
- Inventory Management
Services
- System Integration
- Software Design & Engineering Services
About The Customer
ACAL BFi is a pan-European technical distributor with specialist skills and in-house services which allow OEMs to minimize time-to-market during concept development, prototyping and manufacturing. The company has specialist teams that help OEMs to create new revenue streams by using emerging technologies in a number of key vertical sectors. These sectors include wireless machine-to-machine (M2M) networking, defense and aerospace, medical, industrial, telecommunications, offshore and security. ACAL BFi's services are crucial for OEMs looking to reduce their time-to-market and leverage emerging technologies to create new revenue streams.
The Challenge
ACAL BFi, a pan-European technical distributor, was facing challenges with its existing coding-based integration system. The system was proving to be unreliable and required too many technical resources, making it unmanageable as the company looked to scale. The company needed a standard platform to reduce the costs and resources required to provide a single view of the company’s ERP and CRM data. The integration was key to reliably and efficiently allowing ACAL BFi to see a 360-degree view of their customers and inventory, whether their users were working out of their JD Edwards ERP or Netsuite CRM applications.
The Solution
ACAL BFi turned to Jitterbit to provide an easy to use, rapid to deploy integration platform on which to standardize their data synchronization. Jitterbit was used to synchronize hundreds-of-thousands of customer, the company’s ERP and CRM data. The solution involved creating a seamless integration between NetSuite CRM, JD Edwards, and a local MySQL database. Jitterbit rapidly syncs over 200,000 customer, booking, billing and item records. In addition, Jitterbit is used to replicate data from both systems into a local database that provides rapid look-up capabilities. In the future, ACAL BFi has plans to expand its use of Jitterbit to integrate its marketing system and customer facing web portal.
Operational Impact
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