威洛比议会利用 Nintex Promapp 提高运营效率
适用行业
- 建筑物
- 城市与自治市
用例
- 人员跟踪与监控
- 供应链可见性(SCV)
服务
- 培训
关于客户
威洛比议会是位于澳大利亚悉尼北岸的一个中型地方政府机构。它占地约 14 公顷，为约 78,000 人提供服务。该委员会负责监督管理公园、图书馆和休闲中心的各个业务部门，以及差饷支付和合规等后台职能。它还拥有面向客户的团队和仅处理内部流程的其他团队。该委员会在提高效率和效力以及增强客户体验方面面临着挑战。
挑战
威洛比议会是澳大利亚的一个中型地方政府机构，它面临着一些需要立即关注的挑战。该委员会渴望提高其效率和效力，并增强与之互动的人们的客户体验。然而，事实证明，现有的流程映射工具既耗时又不一致，导致流程被团队忽视。该委员会还面临着与两个邻近委员会的潜在合并，这意味着角色的变化、新的结构以及所有新流程的共享。尽管合并没有发生，但理事会花了 18 个月的时间专注于流程改进，为变革做准备。此外，新任命的总经理热衷于整体改进流程，并介绍了业务改进和客户体验经理的角色。
解决方案
为了应对这些挑战，理事会决定实施 Nintex Promapp，一种流程映射工具。这一决定受到了该委员会的业务改进和客户体验经理 Mustafa Ghulam 的影响，他在过去的职位中拥有使用 Nintex Promapp 的经验，并且知道它将提供委员会工作人员所需的一致性和易用性。 Nintex Promapp 的实施是缓慢而稳定地有机完成的。 Mustafa 和另一名工作人员成为 Nintex Promapp 认证培训师，并培训了来自理事会不同部门的 12 名工作人员。这些员工被指定为 Nintex Promapp 冠军，并在其业务部门的流程映射和改进方面发挥带头作用。这种方法允许员工在需要时在自己团队成员的帮助和支持下学习使用该软件。
运营影响
数量效益
Case Study missing?
Start adding your own!
Register with your work email and create a new case study profile for your business.
相关案例.
Case Study
Turning A Stadium Into A Smart Building
Honeywell created what it called the “intelligent system” for the National Stadium in Beijing, China, turning the venue for the opening and closing events at the 2008 Summer Olympics into a “smart building.” Designed by highly controversial artist Ai Weiwei, the “Bird’s Nest” remains one of the most impressive feats of stadium architecture in the world. The 250,000 square meter structure housed more than 100,000 athletes and spectators at a time. To accommodate such capacity, China turned to Honeywell’s EBI Integrated Building Management System to create an integrated “intelligent system” for improved building security, safety and energy efficiency.
Case Study
Energy Saving & Power Monitoring System
Recently a university in Taiwan was experiencing dramatic power usage increases due to its growing number of campus buildings and students. Aiming to analyze their power consumption and increase their power efficiency across 52 buildings, the university wanted to build a power management system utilizing web-based hardware and software. With these goals in mind, they contacted Advantech to help them develop their system and provide them with the means to save energy in the years to come.
.png)
Case Study
Smart Street Light Network (Copenhagen)
Key stakeholders are taking a comprehensive approach to rethinking smart city innovation. City leaders have collaborated through partnerships involving government, research institutions and solution providers. The Copenhagen Solutions Lab is one of the leading organizations at the forefront of this movement. By bringing together manufacturers with municipal buyers, the Copenhagen Solutions Lab has catalyzed the development and deployment of next-generation smart city innovations. Copenhagen is leveraging this unique approach to accelerate the implementation of smart city solutions. One of the primary focus areas is LED street lighting.
Case Study
Buoy Status Monitoring with LoRa
The Netherlands are well-known for their inland waterways, canals, sluices and of course port activities. The Dutch Ministry of Infrastructure indicates that there are thousands of buoys and fixed items in and near water environments that would profit from IoT monitoring. One of the problems with buoys for example, is that they get hit by ships and the anchor cable breaks. Without connectivity, it takes quite some time to find out that something has happened with that buoy. Not to mention the costs of renting a boat to go to the buoy to fix it. Another important issue, is that there is no real-time monitoring of the buoys at this moment. Only by physically visiting the object on the water, one gains insight in its status.
Case Study
China Mobile Smart Parking
Smart Parking, powered by NB-IoT technology, is making it easier for drivers to find free parking spots. Cities can better manage their parking assets and maximize the revenue available to them as a result. Drivers searching for parking create congestion and pollution by circling and hunting for available parking. Smart Parking services are able to significantly ease these problems by guiding a driver directly to a parking space.
