Wave Financial 借助 Ada 的自动化 CX 解决方案实现 5 倍的投资回报率
技术
- 平台即服务 (PaaS) - 应用开发平台
适用行业
- 水泥
- 金融与保险
适用功能
- 销售与市场营销
用例
- 租赁金融自动化
- 物料搬运自动化
服务
- 培训
关于客户
Wave Financial 是一家为小企业主提供会计、发票、付款和工资服务的公司。他们拥有一支由 60 多名员工组成的团队，致力于客户支持。
挑战
Wave Financial 面临着应对客户支持量季节性激增的挑战，这导致了更长的等待时间和负面的客户互动。他们需要一种解决方案来减少等待时间、改善客户体验并抓住错失的收入机会。
解决方案
Wave Financial 使用名为 Mave 的聊天机器人实施了 Ada 的自动化 CX (ACX) 框架。该聊天机器人能够自动处理多余的常见问题解答并处理基本的客户查询，从而使人工代理能够专注于更复杂的查询。 Ada 的 ACX 顾问提供了优化聊天机器人性能的指导和最佳实践。
运营影响
数量效益
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