Zapier > 实例探究 > 彻底改变服装行业:Unspun 的自动化定制牛仔布

彻底改变服装行业:Unspun 的自动化定制牛仔布

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技术
  • 可穿戴设备 - 智能服饰
适用行业
  • 服装
适用功能
  • 采购
  • 产品研发
用例
  • 租赁金融自动化
  • 物料搬运自动化
关于客户
Unspun 是一个专注于提供个性化牛仔裤的服装品牌。他们没有标准尺寸,并根据个人尺寸为个人制作牛仔裤。该公司旨在提供独特的个性化客户体验。
挑战
Unspun 是一个服装品牌,旨在通过按需生产定制牛仔裤来破坏服装行业的废物循环。他们希望创造高接触度、个性化的客户体验,同时扩大运营规模。
解决方案
Unspun 利用 Apple 的 FaceID 深度传感器技术来捕获客户的 3D 身体扫描,使他们能够制作定制牛仔裤。他们还使用 Zapier 实现自动化,连接各种工具和工作流程,确保无缝且个性化的客户体验。
运营影响
  • The use of Zapier's automation has not only made life easier for the Unspun team but also helped deliver the highly personalized experience that is key to the brand. It has allowed Unspun to add more peak excitement moments for customers, ensuring they feel connected to the brand at all times. Customers are given insight into every step of the creation of their jeans through automated notifications. They know when their jeans go into production, when they come off the production floor, and when they've shipped. Post-delivery, customers receive reminders on how to break in the jeans, asking how things feel, and reminding them that adjustments are covered for free. This level of personalized experience would not have been possible without automation. Furthermore, automation has been instilled into the whole team, allowing everyone to look for efficiencies in their process and save time.

数量效益
  • Since May 2020, Unspun has automated over 100,000 tasks using Zapier.

  • Automation has allowed Unspun to scale its highly personalized, bespoke jeans production process.

  • Zapier's automation has enabled Unspun to manage customer interactions, order management, and feedback processes effectively.

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