自动化客户服务：Snap Kitchen 的高效之旅
技术
- 应用基础设施与中间件 - 数据交换与集成
- 应用基础设施与中间件 - 中间件、SDK 和库
适用行业
- 建筑物
- 食品与饮料
适用功能
- 质量保证
用例
- 零售店自动化
- 供应链可见性(SCV)
服务
- 系统集成
- 测试与认证
关于客户
Snap Kitchen 是一项膳食套件服务，提供预先准备的健康膳食。他们的菜单随季节变化并支持特殊饮食。他们有一个 iOS 应用程序，可以轻松订购，并提供提货或送货选项。
挑战
Snap Kitchen 是一家提供餐包服务的公司，希望扩大规模，成为一家食品科技公司。他们需要自动化客户服务流程并提高可见性。
解决方案
Snap Kitchen 采用 Zapier 和 Freshdesk 来自动化其客户服务流程。当新反馈到达特定邮箱时，Zapier 的电子邮件解析器就会触发，并将电子邮件作为新工单路由到 Freshdesk。 Slack 还可以提供升级案例和新反馈的可见性和通知。
运营影响
数量效益
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