Process Excellence Award
公司规模
1,000+
地区
- America
国家
- United States
产品
- webMethods Business Process Management Suite
- Integration Server
- Broker
- Adapters
- Optimize for Process
- Composite Application Framework
- ARIS
技术栈
- Oracle PeopleSoft Human Capital Management
- Tandem mainframe
- Security applications
实施规模
- Enterprise-wide Deployment
影响指标
- Cost Savings
- Customer Satisfaction
- Productivity Improvements
技术
- 应用基础设施与中间件 - API 集成与管理
- 应用基础设施与中间件 - 数据交换与集成
适用行业
- 食品与饮料
适用功能
- 商业运营
- 销售与市场营销
用例
- 过程控制与优化
- 供应链可见性(SCV)
服务
- 软件设计与工程服务
- 系统集成
关于客户
US Foods, America’s 10th largest private company, is one of the country’s most innovative food companies and leading distributors. The company offers more than 350,000 national brand products and its own highquality items, ranging from fresh meats to frozen foods. Its more than 250,000 customers are restaurants, healthcare and hospitality entities, government and educational institutions. US Foods employs around 25,000 people in 60+ locations and has more than $20 billion in annual revenue.
挑战
US Foods had grown through hundreds of acquisitions over decades. As a result, the company lacked an easily adaptable IT infrastructure. Information was uncoordinated across systems. Its 63 branches acted autonomously using different business processes. This resulted in inaccurate pricing, manual processes, inconsistent data and a lack of visibility across divisions.
解决方案
US Foods now has a healthy appetite for Business Process Management (BPM). Using BPM, US Foods has minimized manual processes, gained more process control and greater process visibility. Specifically for its Credit Debit Memo Request (CDMR) approval process, US Foods uses webMethods BPMS to eliminate manual data entry into siloed systems, track refund status and measure results via real-time metrics. With the assistance of Software AG consultants, the solution was live in only three months. The BPM solution works with existing platforms and integrates all relevant systems, including a Tandem mainframe, Oracle® PeopleSoft Human Capital Management and security applications. US Foods can continue to adapt the process by further streamlining or simplifying interactions.
运营影响
数量效益
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