多功能自助服务亭为全球知名瑞典物流公司提升服务效率
公司规模
1,000+
地区
- Europe
国家
- Sweden
产品
- Advantech’s wall-mountable W-POS system
技术栈
- POS systems
实施规模
- Enterprise-wide Deployment
影响指标
- Customer Satisfaction
- Revenue Growth
技术
- 功能应用 - 远程监控系统
适用功能
- 商业运营
- 销售与市场营销
用例
- 零售店自动化
服务
- 系统集成
关于客户
DB Schenker 是一家全球性综合物流服务提供商，在 130 个国家/地区拥有 91,000 多名员工。该公司负责管理德国铁路的所有运输和物流活动。DB Shenker 以“速度、便利和质量”为企业愿景，致力于为客户提供高品质服务。毫无疑问，这种奉献精神使 DB Shenker 的运输和物流部门在全球物流行业中占据领先地位。
挑战
DB Schenker 是一家全球性的综合物流服务提供商，旨在建立新的创新服务站，将送货服务订单、信息查询和付款处理集成在一起，以提高客户便利性。该计划是在瑞典各地的便利店安装自助 POS 系统。这些自助服务亭将允许客户自主发送和跟踪邮件包裹、支付账单和进行其他金融交易。由于 POS 系统将由客户自己操作，因此硬件需要非常耐用和可靠。此外，为了促进高效和持续的运营，需要易于维护的硬件。
解决方案
在评估了各种 POS 系统后，DB Schenker 选择了研华的壁挂式 W-POS 系统作为自助服务亭。W-POS 系统及其外围设备的模块化设计确保数据库升级和维护简单方便。该系统非常易于使用，即使是便利店店员也可以解决简单的操作故障。此外，研华的 W-POS 系统具有强大的处理器，能够提供为客户提供高质量服务所需的性能可靠性和速度。
运营影响
数量效益
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