使用 Freshdesk 提高客户服务效率和自助服务采用率
技术
- 应用基础设施与中间件 - 数据交换与集成
- 基础设施即服务 (IaaS) - 云数据库
适用行业
- 设备与机械
适用功能
- 销售与市场营销
用例
- 租赁金融自动化
- 物料搬运自动化
服务
- 系统集成
关于客户
MediusGo 是一家瑞典软件公司，提供基于云的支出管理解决方案。他们在全球拥有 4000 多个客户和 500,000 个唯一用户。他们的应用程序之一是 MediusGo，这是一种基于云的工具，可以自动化应付账款流程。
挑战
MediusGo 希望减少支持请求的数量并提高客户对自助服务的采用。
解决方案
MediusGo 选择 Freshdesk 作为他们的客户服务提供商，因为它易于使用且具有广泛的自动化功能。他们利用 Freshdesk 的自动化功能来减少客户提出票证所需的工作量，并为常见票证场景创建自动化功能。他们还将 Freshdesk 与其内部系统集成，以主动解决技术问题并减少停机时间。
运营影响
数量效益
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