适用行业
- 零售
客户
乐天百货
关于客户
乐天百货是一家韩国零售公司,是乐天购物的八个业务部门之一。乐天百货提供购物服务并经营文化中心、画廊和活动大厅。目前全国有48家分店,
挑战
为了最大限度地提高客户的购物体验,乐天百货希望最大限度地减少运营期间的垃圾收集频率。无论是在室内还是室外,乐天的清洁人员都必须在工作日访问其商场和奥特莱斯的人流量大的区域,工作日多达 4 次,周末则达到 7 次。这些频繁的垃圾收集不仅意味着高昂的运营成本,而且还影响了客户的购物体验。
总结一下:
· 人流量大的地方的垃圾箱很快就满了
· 门店运营期间频繁清空垃圾箱
· 干扰顾客的购物体验
解决方案
为了解决他们的问题,乐天在乐天百货商店的中心位置以及洗手间附近安装了 24 个 Clean Cube。 24个Clean Cube中的8个配备了LED广告板,以宣传百货公司的各种全店活动。
总结一下:
· 安装24个清洁方块
· 8个带LED广告板的清洁立方体
收集的数据
Customer Satisfaction Score, Human Behavior, Human traffic, Operation Performance, Waste Management Cost
运营影响
数量效益
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