Freshworks > 实例探究 > Freshservice:通过简化的 IT 流程为 Logisfashion 提供支持

Freshservice:通过简化的 IT 流程为 Logisfashion 提供支持

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适用行业
  • 电子商务
用例
  • 供应链可见性(SCV)
  • 时间敏感网络
服务
  • 系统集成
关于客户
Logisfashion 是一家跨国物流运营商,专门从事时尚行业和电子商务的内部物流。他们为全球领先品牌提供服务,并在全球设有 22 个运营中心。
挑战
Logisfashion 需要一个统一的系统来捕获事件、识别问题并从一个平台启动更改。他们希望简化 IT 流程并改进工作负载规划和流程一致性。
解决方案
Logisfashion 实施了 Freshservice,这是一种符合 ITIL 的解决方案,提供易于部署、强大的 ITSM 解决方案、更短的解决时间、工作流程自动化以及实时报告和分析。 Freshservice 提供了流程一致性、可视性和简化的 IT 流程,允许代理将事件与问题联系起来并在系统内启动更改。
运营影响
  • The implementation of Freshservice's IT solution significantly improved operational efficiency at Logisfashion. The IT team was empowered to deliver value to the organization by automating mundane processes, which in turn improved operational productivity and team efficiency. The solution's complete portal customizability allowed it to match Logisfashion's branding, delivering a modern e-commerce experience with a service catalogue. The IT team was able to make smart decisions using KPIs and CSAT metrics, which encouraged them to further improve operational productivity. The robust integration and migration of data from Freshservice into PowerBI, a critical third-party service, made the reporting experience seamless and greatly assisted Logisfashion with business analytics.

数量效益
  • 99.8% SLAs

  • 15 minutes Level 1 support

  • Rapid deployment and onboarding of the IT team with Freshservice

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