Kovai.co 如何通过 Freshdesk 实现 80% 的 CSAT 并提高性能
技术
- 平台即服务 (PaaS) - 应用开发平台
适用功能
- 销售与市场营销
用例
- 时间敏感网络
- 资产跟踪
关于客户
Kovai.co 是一家 B2B SaaS 公司，拥有多种产品，适合使用 Microsoft BizTalk 和 Azure Serverless 的组织。他们已扩展到三种创收产品，在 50 多个国家/地区拥有 1500 多个客户。
挑战
在实施 Freshdesk 之前，Kovai.co 使用电子邮件提供支持，这使得与适当的团队进行交互和将查询路由到适当的团队以及遵守 SLA 变得困难。
解决方案
Kovai.co 采用 Freshdesk 作为他们的帮助台解决方案来跟踪、监控和遵守 SLA。他们还利用自动路由、预设响应和多路由功能等功能来改善整个组织的沟通和支持。
运营影响
数量效益
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