Freshdesk 帮助克恩高中区简化支持运营
技术
- 分析与建模 - 大数据分析
- 分析与建模 - 数据即服务
适用行业
- 教育
- 玻璃
用例
- 人员跟踪与监控
- 时间敏感网络
服务
- 系统集成
关于客户
KHSD 是加利福尼亚州的一个学区，拥有 18 所综合高中和 11 所另类、成人、职业技术和特殊教育机构，为超过 45,000 名学生提供服务。
挑战
KHSD 为不同的职能设有单独的支持团队，导致混乱和缺乏可见性。他们需要一个能够满足所有请求的单一管理平台的系统。
解决方案
Freshdesk 的推出是为每张票证分配所有权和责任，从而提供更好的客户体验。它还提高了支持团队的效率，并可以鸟瞰座席的绩效。
运营影响
数量效益
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