技术
- 分析与建模 - 机器学习
- 平台即服务 (PaaS) - 应用开发平台
适用行业
- 运输
适用功能
- 物流运输
- 采购
用例
- 最后一英里交付
- 时间敏感网络
服务
- 系统集成
关于客户
IPSY 是一个美容订阅品牌,旨在为客户提供高度个性化的美容体验。他们已与另一家领先的美容订阅公司 BoxyCharm 合并,专注于为其会员提供卓越的数字体验。
挑战
IPSY(原 BFA Industries)拥有全球最大的美容订阅品牌。他们专注于利用先进的产品创新和机器学习技术,为客户提供高度个性化的美容体验,将数据驱动的方法与真实的自我表达相结合。
解决方案
IPSY 使用 Ada 来统一其美容订阅品牌的 CX。 Ada 是一个对话式 AI 平台,可提供品牌互动的实时支持和解决方案,打造无缝的客户体验,并在需要时实现高效切换到实时客服支持。 Ada 可自动执行品牌互动的顶级驱动程序,无需代理支持,从而使代理能够专注于更复杂的用例。
运营影响
数量效益
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