技术
- 应用基础设施与中间件 - 数据交换与集成
- 应用基础设施与中间件 - 中间件、SDK 和库
适用行业
- 零售
- 运输
适用功能
- 物流运输
- 销售与市场营销
用例
- 最后一英里交付
- 零售店自动化
服务
- 系统集成
关于客户
Indigo 是一家加拿大零售公司,拥有近 200 家商店和一个受欢迎的网站。他们的目标是始终如一地为图书爱好者和其他顾客提供鼓舞人心、库存丰富且诱人的零售环境。
挑战
由于其规模和广泛的产品供应,Indigo 已经管理了一个用于订单履行的复杂信息网络。然而,当他们将交付网络扩展到多个运营商时,跟踪交付绩效并主动解决潜在问题变得充满挑战。
解决方案
Indigo 实施了 Ada 并与 project44 集成,以便在包裹到达交付旅程中的关键点时向客户提供持续通知。他们还添加了一个自动聊天机器人来处理常见的客户服务查询。 Indigo 创建了一个完全品牌化的客户界面,并在其电子商务网站环境中显示,确保基于准确数据的无缝且一致的交付体验。他们将数据集成到 CRM 系统中,为客户服务代理提供发货状态,并使聊天机器人能够进行订单查找并提供状态更新。
运营影响
数量效益
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