Fireflies.ai > 实例探究 > Fireflies 转录工具如何帮助 Futurosity 改善客户体验并提高生产力

Fireflies 转录工具如何帮助 Futurosity 改善客户体验并提高生产力

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适用行业
  • 教育
服务
  • 培训
关于客户
Futurosity 是一家与领导者合作的培训公司,从初创企业家到 C 级高管。他们帮助客户成为更好的领导者,更具战略性地思考,创建高绩效团队,培育面向未来的文化,并提供引人注目的演示。
挑战
罗伯特·埃利斯 (Robert Ellis) 是 Futurosity 的高管教练,他通过 Zoom 指导的客户遍布世界各地。他们认为需要对会议进行录音和笔录,以回顾他们可能错过的信息。罗伯特还需要他的书的成绩单,因为很多指导都是即兴的。
解决方案
为了应对这一挑战,Robert 使用了 Fireflies,这是一种转录工具,可以提供准确的转录并与 Zoom 集成。他选择 Fireflies 是因为它的准确性、集成能力、安全性、可用性和灵活性。
运营影响
  • The implementation of Fireflies had a significant impact on the operations of Futurosity. It not only addressed the challenges faced by Robert and his clients but also enhanced the overall customer service experience. The availability of accurate transcriptions allowed clients to review the sessions at their convenience, reducing the fear of missing out on important information. It also provided a valuable resource for Robert, enabling him to review his improvisational coaching and edit the transcripts into articles and book drafts. This not only preserved his creative work but also saved him a significant amount of time. Overall, the use of Fireflies has been a game-changer for Futurosity, enhancing its services and contributing to its growth.

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