出色的服务通过 Freshchat 提高聊天投资回报率和客户满意度
技术
- 功能应用 - 计算机化维护管理系统 (CMMS)
- 平台即服务 (PaaS) - 应用开发平台
适用行业
- 建筑物
- 电信
适用功能
- 维护
- 销售与市场营销
用例
- 时间敏感网络
关于客户
Fantastic Services 是一家提供物业维护服务的一站式商店，在英国、美国和澳大利亚开展业务。他们与特许经营合作伙伴和专业人士合作，提供上门服务。内部团队专注于销售、营销和客户服务。
挑战
Fantastic Services 的定制实时聊天平台面临着挑战，包括有限的功能和特性，以及需要技术专业知识来维护它。
解决方案
该公司采用 Freshchat 作为他们的聊天平台，该平台提供了多种功能且易于使用。 Freshchat 通过 IntelliAssign 和“已读收据”等功能帮助提高客服人员的工作效率。它还通过主动触发消息的可见性提高了转化率。此外，Freshchat 使客服人员能够通过自动解决功能提供高效的客户服务，并获得了很高的 CSAT 分数。
运营影响
数量效益
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