Zapier > 实例探究 > 改善学生服务:ScholarMatch 在自动化方面取得成功

改善学生服务:ScholarMatch 在自动化方面取得成功

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适用行业
  • 水泥
用例
  • 大规模定制
  • 时间敏感网络
关于客户
ScholarMatch 是一家位于旧金山的非营利组织,致力于帮助低收入和第一代学生申请大学、支付费用并在大学取得成功。他们拥有一支敬业的团队和额外的志愿者,他们共同努力支持学生的大学之旅。
挑战
ScholarMatch 面临的挑战是有效收集和管理学生反馈,以改善其服务并在扩大运营规模时与学生保持联系。
解决方案
ScholarMatch 使用 Gravity Forms、Airtable 和 Zapier 实施自动化工作流程,收集学生反馈并与团队分享。这使他们能够快速响应反馈、进行质量控制并庆祝学生的成就。
运营影响
  • The implementation of Airtable and Zapier has significantly improved ScholarMatch's operational efficiency. The automated workflow has streamlined the feedback management process, freeing up team members to focus on improving their services and supporting more students. The ability to customize notifications for each advisor has also enhanced communication within the team, ensuring that advisors are promptly informed of new feedback and can respond quickly. Furthermore, the use of Zapier for Teams has facilitated collaboration, allowing the team to share and edit Zaps without compromising security. Overall, the use of IoT solutions has empowered ScholarMatch to better serve their students and work towards their mission of sending more students to college.

数量效益
  • Automated feedback management process, saving time and resources

  • Enabled quick response to student feedback, improving service quality

  • Customized notifications for each advisor, enhancing communication efficiency

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