Verse > 实例探究 > Verse 提高了太平洋大学的实时潜在客户合格率

Verse 提高了太平洋大学的实时潜在客户合格率

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适用行业
  • 教育
用例
  • 智慧校园
关于客户
太平洋大学是一所一流的高等教育机构。
挑战
太平洋大学需要帮助联系实时潜在客户,尤其是在传统工作时间之外。
解决方案
Verse 为太平洋大学的研究生课程提供 24/7 全天候报道和即时实时领导响应。他们促进了合格的对话,提高了对未来学生询问的回复率,并为未来的研究生与招生团队安排了虚拟预约。
运营影响
  • The implementation of Verse's solution led to significant operational improvements for the University of the Pacific. The university was able to provide 24/7 coverage to prospective students, ensuring that no lead was missed. This led to an increase in the number of qualified conversations with interested students, thereby boosting the university's chances of converting these leads into admissions. The solution also allowed the university to schedule virtual appointments for prospective graduate students with the admissions team, streamlining the admissions process. Furthermore, the university was able to engage instantly with 43% of leads coming in outside of traditional business hours, demonstrating the effectiveness of Verse's after-hours coverage.

数量效益
  • 67% of all leads actively engaged with a Verse representative

  • 71% of those active leads led to a hand-off with a Pacific admissions representative

  • 43% of their leads that were coming in outside of traditional business hours were instantly engaged

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