Dunzo 如何使用聊天机器人解决客户查询并提高运营效率
技术
- 分析与建模 - 机器人过程自动化 (RPA)
- 平台即服务 (PaaS) - 应用开发平台
适用行业
- 设备与机械
- 运输
适用功能
- 物流运输
- 销售与市场营销
用例
- 对话机器人
- 最后一英里交付
关于客户
Dunzo 是一个 24x7 一体化配送平台，每月为印度 8 个主要城市的用户配送超过 200 万份订单。他们的客户群主要是 Z 世代和千禧一代用户。
挑战
Dunzo 需要一个高性能的客户支持工具来处理大量业务并改善客户体验。
解决方案
Dunzo 实施了 Freshworks 的客户消息传递平台 Freshchat，该平台提供了强大的消息传递优先平台、可靠性和可扩展性以及机器人和自动化功能。
运营影响
数量效益
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