简化客户支持运营：Diversey 凭借 Freshdesk 取得的成功

With Freshdesk, Diversey was able to streamline its operations across different touchpoints of its business and focus on scaling the brand. They were able to handle more volumes of tickets/queries with almost equal to or lesser effort than before. Freshdesk brought in a much-needed overview of their team. Tracking all tickets on a single dashboard made life simple and helped them focus on more important tasks. Their favorite features on Freshdesk include Canned responses, ticket types, and Reporting. It helped their team work from the inside of a ticket with zero compromises on context. Tickets get auto-assigned based on priority. Diversey’s team now overlooks ticket assignments and keeps track of business SLAs, something that was non-existent in email. Ticket types make it easy to spot a ticket with unresolved issues. All one needs to do is search for a particular issue and all the tickets belonging to that issue instantaneously show up. Every agent becomes more productive as they’re not looking into queries that don’t need their attention. Diversey has unlocked optimized productivity and across-the-board transparency with Freshdesk. Scaling according to demand has become easy and no customer query ever goes missing.

100% increase in productivity

100% better KPI creation & delivery

100% agent satisfaction