Aivo > 实例探究 > 通过 AI 增强客户服务:Disal 与 Clara 的旅程

通过 AI 增强客户服务:Disal 与 Clara 的旅程

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技术
  • 基础设施即服务 (IaaS) - 虚拟私有云
  • 可穿戴设备 - 虚拟现实(VR)眼镜/耳机/控制器
适用行业
  • 教育
适用功能
  • 采购
  • 销售与市场营销
用例
  • 需求计划与预测
  • 时间敏感网络
服务
  • 培训
关于客户
Disal 是巴西最大的图书和教材分销商之一,拥有超过 400,000 种图书。他们与 350 多家出版商合作,拥有 18 家商店。
挑战
Disal 面临着处理大量客户咨询的挑战,尤其是在高峰时段,并且希望全年增强客户服务。
解决方案
Disal 实施了 Clara,这是一款与 Aivo 合作开发的人工智能虚拟助理,用于自动化客户服务并提供 24/7 支持。 Clara 可以回答问题、跟踪订单并提供有关图书的信息。
运营影响
  • The implementation of Clara, the AI-powered virtual assistant, has significantly improved Disal's customer experience and optimized time, leading to company growth. The automated support provided by Clara allows sellers to dedicate themselves to more complex tasks, while the bot handles frequently asked questions and self-management tasks. The success of the AI implementation has been so significant that Disal is considering other areas where AI can be implemented. The company is also considering incorporating automated service in its telephone channels, with the goal of continuing to offer high-quality, personalized customer service on all fronts.

数量效益
  • 90% of queries are resolved without the need for a human agent

  • The average attention time is reduced to 1 minute

  • 24/7 customer service availability

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