亚特兰大灌浆和瓷砖转型：物联网集成案例研究
技术
- 应用基础设施与中间件 - 事件驱动型应用
- 基础设施即服务 (IaaS) - 云计算
适用行业
- 水泥
- 电子商务
适用功能
- 维护
- 采购
用例
- 施工管理
- 人员跟踪与监控
服务
- 云规划/设计/实施服务
- 系统集成
关于客户
Atlanta Grout & Tile 是一家位于佐治亚州伍德斯托克的瓷砖、石材和灌浆修复公司。他们已经营超过 13 年，以其在瓷砖清洁和维护领域的优质工作和突破性产品而闻名。
挑战
亚特兰大 Grout & Tile 落后于网络革命，需要找到一种方法以更快的速度发展其业务模式。他们为每个部门使用独立的软件系统，导致管理成本增加，对客户的响应速度变慢。他们还无法了解客户趋势以做出有效的决策。
解决方案
设计和实施了一个全面的集成系统，以提高员工效率并拉近Atlanta Grout & Tile 与客户的距离。现有的 CRM 已升级为响应式 Web 应用程序，其中包含工作计划管理、销售和客户模块。添加了 Google 地图集成以实现智能调度。支付网关已集成到 CRM 中，以简化客户支付和会计。 CRM 被重新设计为多租户架构以支持特许经营。设计和开发了一个新的电子商务门户来展示服务和产品。实施品牌和数字营销活动是为了在所有面向客户的点上创造一致的吸引力。整个 IT 基础设施迁移到 AWS 云，以降低成本并提高数据安全性。
运营影响
数量效益
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