Digicel 如何利用 Ada 超越 CX 目标和客户期望
技术
- 传感器 - 触觉传感器
适用行业
- 设备与机械
- 电信
适用功能
- 销售与市场营销
用例
- 对话机器人
- 语音识别
关于客户
Digicel 是加勒比海、拉丁美洲和南太平洋地区移动电话网络和家庭娱乐领域的领导者。他们的使命是将自己重新定位为真正的数字运营商，并提供客户所需的一流通信体验。
挑战
对于许多电信公司高管来说，客户体验显然是捍卫市场份额的关键。然而，随着组织规模的扩大，维持积极的客户体验成为一项代价高昂的挑战。采用自动化优先策略有助于解决这个问题——这里有案例研究来证明这一点。
解决方案
Digicel 与 Ada 合作，通过行业领先的对话式 AI 实现自动化并扩展其客户体验。他们实施了一个多语言自动化支持机器人，为 31 个市场的 5 种语言提供服务。这使他们能够在不增加员工人数的情况下增加聊天量，并在 2020 年节省 75 万美元。
运营影响
数量效益
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