Cure.fit 通过 Freshdesk 为支持团队提供支持并改善客户体验
技术
- 应用基础设施与中间件 - 数据交换与集成
- 应用基础设施与中间件 - 中间件、SDK 和库
适用行业
- 建筑物
- 水泥
适用功能
- 维护
- 销售与市场营销
用例
- 楼宇自动化与控制
- 现场人员安全管理
服务
- 系统集成
- 培训
关于客户
Cure.fit 是印度健身行业的颠覆者，提供健身课程、心理健康、食品和远程医疗服务。
挑战
Cure.fit 需要维持敏捷的支持团队、提高故障单解决速度并全面了解客户旅程。
解决方案
Cure.fit 实施 Freshdesk 来简化支持、改善员工体验和安全、微调工单生命周期以提高效率，并添加集成以实现多渠道体验。
运营影响
数量效益
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