boost.ai > 实例探究 > 对话式 AI 彻底改变了 Aker BP 的内部支持

对话式 AI 彻底改变了 Aker BP 的内部支持

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技术
  • 基础设施即服务 (IaaS) - 虚拟私有云
  • 可穿戴设备 - 虚拟现实(VR)眼镜/耳机/控制器
适用行业
  • 水泥
  • 教育
适用功能
  • 设施管理
  • 产品研发
用例
  • 时间敏感网络
  • 虚拟培训
服务
  • 系统集成
  • 培训
关于客户
Aker BP 是挪威最大的石油勘探和开发公司之一,拥有约 2,000 名员工。该公司设有五个办事处和多个离岸站点。
挑战
Aker BP 是一家大型石油勘探和开发公司,面临着为其多个地点的员工提供高效内部支持的挑战。随着公司的发展,现有的行政助理系统效率降低,导致支持人员因重复性任务和查询而负担过重。
解决方案
Aker BP 实施了 Boost.ai 的对话式 AI 平台,创建了一个名为 AkerAnna 的虚拟代理。这种人工智能驱动的聊天机器人可以跨各个领域提供 24/7 的支持,并随着公司需求的增长而扩展。该解决方案的无代码特性使 Aker BP 能够利用现有员工的专业知识来构建和维护虚拟代理。
运营影响
  • The implementation of AkerAnna has resulted in significant operational benefits for Aker BP. The virtual agent has not only reduced the burden on support staff but also improved the efficiency of employees by providing quick and accurate responses to their queries. AkerAnna's ability to provide personalized support based on an employee's location further enhances its effectiveness. The virtual agent has become popular among employees, with many referring to it as their favorite colleague. AkerAnna's deep company and domain knowledge, 24/7 availability, and personalized support have made it an integral part of Aker BP’s internal support strategy, contributing to an increase in overall operational efficiency for the company.

数量效益
  • AkerAnna can answer questions and automate actions on more than 2,200 topics, averaging over 2,000 conversations per week.

  • The company reports that 90% of conversations are successfully solved by AkerAnna.

  • AkerAnna saves an average of 5 minutes per employee, amounting to 150 hours per week.

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