Big Bus Tours 如何通过 Freshdesk 全渠道转变客户支持
技术
- 分析与建模 - 机器人过程自动化 (RPA)
- 网络安全和隐私 - 身份认证管理
适用行业
- 汽车
- 电信
适用功能
- 销售与市场营销
用例
- 公共交通管理
- 时间敏感网络
关于客户
Big Bus Tours 是世界上最大的敞篷观光服务公司，业务遍及 4 大洲 23 个城市。他们每年为超过 700 万客户提供服务。
挑战
Big Bus Tours 的支持团队分散，无法了解客户背景，也没有数据来识别创收机会。
解决方案
Big Bus Tours 部署了 Freshdesk 全渠道来创建集中式支持中心、统一客户数据并添加工作流程来管理查询量。他们还使用 Freshchat 来实现机器人主导的工作流程以及客户偏好的上下文可见性。 Freshcaller 被用作现场和支持团队之间的桥梁，Freshconnect 用于跨职能协作。 Freshchat 的分析不仅用于支持，还用于识别收入机会。
运营影响
数量效益
Case Study missing?
Start adding your own!
Register with your work email and create a new case study profile for your business.
相关案例.
Case Study
Integral Plant Maintenance
Mercedes-Benz and his partner GAZ chose Siemens to be its maintenance partner at a new engine plant in Yaroslavl, Russia. The new plant offers a capacity to manufacture diesel engines for the Russian market, for locally produced Sprinter Classic. In addition to engines for the local market, the Yaroslavl plant will also produce spare parts. Mercedes-Benz Russia and his partner needed a service partner in order to ensure the operation of these lines in a maintenance partnership arrangement. The challenges included coordinating the entire maintenance management operation, in particular inspections, corrective and predictive maintenance activities, and the optimizing spare parts management. Siemens developed a customized maintenance solution that includes all electronic and mechanical maintenance activities (Integral Plant Maintenance).
Case Study
Monitoring of Pressure Pumps in Automotive Industry
A large German/American producer of auto parts uses high-pressure pumps to deburr machined parts as a part of its production and quality check process. They decided to monitor these pumps to make sure they work properly and that they can see any indications leading to a potential failure before it affects their process.
