AWM Electrical 通过 Freshdesk 转变客户支持
技术
- 执行器 - 电动执行器
- 传感器 - 电导率传感器
适用行业
- 电网
- 电子产品
适用功能
- 销售与市场营销
用例
- 时间敏感网络
- 资产跟踪
关于客户
AWM Electrical 是一家澳大利亚电气批发商，在澳大利亚各地拥有超过 55 家分支机构，为广泛的行业提供服务。他们的目标是为每位客户提供“一站式、一个解决方案”体验。
挑战
AWM Electrical 面临着多个电子邮件帐户中大量邮件的混乱以及杂乱的收件箱阻碍了最终用户请求的解决的挑战。
解决方案
AWM Electrical 过渡到 Freshdesk，这是一种一站式帮助台解决方案，可以有效地跟踪、确定优先级并响应客户请求。他们还使用 Freshdesk 访问过去的客户对话、跟踪支持查询的所有权、监控团队绩效，并使用游戏化和排行榜与支持代理互动。
运营影响
数量效益
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