Zapier > 实例探究 > 白水漂流业务的自动豁免处理

白水漂流业务的自动豁免处理

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适用行业
  • 海洋与航运
适用功能
  • 维护
用例
  • 搜救
  • 时间敏感网络
关于客户
Kern River Outfitters 是一家成立于 1978 年的家族漂流企业。该公司在爱达荷州、俄勒冈州和加利福尼亚州的克恩河提供带导游的漂流之旅。该公司由鲍勃·沃尔珀特 (Bob Volpert) 的三个儿子马特 (Matt)、威尔 (Will) 和斯基普 (Skip) 管理。
挑战
Kern River Outfitters 是一家激流漂流企业,必须手动处理数千份豁免,既耗时又单调。
解决方案
该公司实施了应用程序自动化工具 Zapier,以自动处理豁免并简化其工作流程。
运营影响
  • The implementation of Zapier has brought about significant operational improvements for Kern River Outfitters. The automation of form processing has not only saved time but also eliminated the monotony of the task, improving employee satisfaction. The automatic addition of customer information to the CRM has streamlined the company's operations, making important information readily available for the river guides. The automation of the newsletter list building has also improved the company's marketing efforts, making it easier to track the customer's journey from newsletter sign-up to a booked adventure. Overall, the use of Zapier has allowed Kern River Outfitters to spend less time on paperwork and more time on their core business of providing exciting and safe adventure experiences.

数量效益
  • Significant reduction in time spent on processing waivers, freeing up hours for other business operations.

  • Automated addition of customer information to CRM, eliminating manual data entry.

  • Automated building of newsletter lists, increasing efficiency in marketing efforts.

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