Auswide Bank 通过 Nintex 流程自动化增强客户体验
技术
- 分析与建模 - 过程分析
适用行业
- 设备与机械
- 金融与保险
用例
- 租赁金融自动化
- 过程控制与优化
关于客户
澳大利亚银行是一家总部位于澳大利亚班达伯格的金融机构。该银行为昆士兰地区超过 85,000 名客户提供服务，并致力于为他们提供最佳的银行体验。该银行拥有 250 名员工，管理着超过 30 亿美元的资产。澳大利亚银行对其客户的承诺体现在其“正确之路”计划中，该计划旨在确保银行第一次、每次都为客户做正确的事情。为了支持这一举措，该银行实施了流程管理和自动化工具来改进其流程并增强客户体验。
挑战
Auswide Bank 总部位于澳大利亚昆士兰州，致力于为其超过 85,000 名客户提供最佳的银行体验。这一承诺导致了“正确之路”项目的启动，该项目旨在确保银行第一次、每次都为客户做正确的事情。该计划的一个关键部分是充分了解银行的流程并确定需要改进的领域。然而，该银行在规划流程和优化面向客户的流程（包括贷款发放和个人银行流程）方面面临挑战。该银行需要一个易于使用的流程管理工具和一个无代码工具来通过自动化和数字表单改进业务流程。
解决方案
为了应对这些挑战，Auswide Bank 实施了 Nintex PromappR，一个流程管理和自动化平台。该平台使银行能够全面规划其流程并确定需要改进的领域。该银行已使用 Nintex PromappR 映射了 900 多个流程。此外，该银行还利用 Nintex Forms 和 Nintex Workflow 来支持和优化许多面向客户的流程。这些工具为银行提供了无代码解决方案，通过自动化和数字表单改进业务流程。 Nintex 平台的实施使 Auswide Bank 能够提高流程效率，改善客户体验。
运营影响
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