ATB Financial Improves Processes & Customer Satisfaction
公司规模
1,000+
地区
- America
国家
- Canada
产品
- ARIS Business Process Analysis Platform
- webMethods BPM
- webMethods Operational Intelligence
- webMethods Integration Platforms
技术栈
- Business Process Analysis
- Operational Intelligence
- Integration Platforms
实施规模
- Enterprise-wide Deployment
影响指标
- Customer Satisfaction
- Productivity Improvements
技术
- 分析与建模 - 过程分析
- 应用基础设施与中间件 - 数据交换与集成
适用行业
- 金融与保险
适用功能
- 商业运营
用例
- 质量预测分析
- 过程控制与优化
服务
- 数据科学服务
- 系统集成
关于客户
Alberta Treasury Branches (ATB) is a financial institution and crown corporation that provides financial services to 680,000 Canadians and Alberta-based businesses. ATB has 170 branches and 130 agencies, serving 242 communities. Headquartered in Edmonton with total assets of approximately $37.7 billion, ATB is the largest Alberta-based financial institution. ATB Financial has more than 5,000 employees and has won numerous national workplace awards, including recognition as one of Canada’s 10 Best Employers. ATB is committed to being Alberta’s best bank and strives to understand its customers and always deliver the most value, regardless of the economic climate.
挑战
ATB Financial, a financial institution and crown corporation, was facing challenges in its business lending origination process. The process was slow and inconsistent due to manual data entry and interpretation, which led to human errors and slowed down the process. The subjective interpretation of the approval criteria led to inconsistent outcomes and often resulted in rework. It could take up to three weeks for a single customer to be approved with an average process time of about 11 days. ATB aimed to accelerate the process of onboarding small business and agricultural customers to one day or less. They also wanted to increase visibility to monitor and optimize processes and leverage agile business rules to boost the approval rate.
解决方案
ATB looked to Software AG to deliver a process-driven solution for on-boarding small business customers. They implemented the ARIS Business Process Analysis Platform and webMethods BPM, Operational Intelligence and Integration Platforms. The solution provided end-to-end process visibility for small business credit applications and approvals. It also allowed for real-time monitoring of process performance and review of detailed reports based on process KPIs. With the agile set of business rules to govern approval decisions, many customers could be approved the moment the lender enters their application information into the system. ATB was able to document internal processes and determine where process bottlenecks existed. From there, the bank was able to run different scenarios and see where and how it could make improvements to achieve certain business goals.
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