Turvo > 实例探究 > ACE Forwarding Partners with Turvo to Drive Home Customer Service and Visibility

ACE Forwarding Partners with Turvo to Drive Home Customer Service and Visibility

地区

America

国家

United States

产品

Turvo’s transportation management system (TMS)
Turvo Driver App

技术栈

Cloud-based platform

实施规模

Enterprise-wide Deployment

影响指标

Customer Satisfaction
Productivity Improvements

技术

功能应用 - 车队管理系统 (FMS)
功能应用 - 运输管理系统 (TMS)

适用功能

物流运输

用例

车队管理
供应链可见性(SCV)

服务

云规划/设计/实施服务

关于客户

ACE Forwarding is a premier freight forwarder that helps companies move freight over land or through the air. They were in search of a comprehensive transportation management system (TMS) that could enhance visibility and assure their customers of the safety of their freight. They had reviewed over two dozen TMS, including those specific to air freight, but none met their needs. Their previous system was merely a landing page for tracking and lacked customer experience features. This lack of visibility hindered ACE Forwarding from delivering the level of customer service they desired. Additionally, their previous system was disjointed, leading to operational inefficiencies and underutilization of assets. The system was also not user-friendly, forcing operational staff and drivers to navigate through multiple screens and tabs to track shipments and assets, creating a high-stress scenario.

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挑战

ACE Forwarding was in search of a comprehensive transportation management system (TMS) that could enhance visibility and assure their customers of the safety of their freight. They had reviewed over two dozen TMS, including those specific to air freight, but none met their needs. Their previous system was merely a landing page for tracking and lacked customer experience features. This lack of visibility hindered ACE Forwarding from delivering the level of customer service they desired. Additionally, their previous system was disjointed, leading to operational inefficiencies and underutilization of assets. The system was also not user-friendly, forcing operational staff and drivers to navigate through multiple screens and tabs to track shipments and assets, creating a high-stress scenario.

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解决方案

ACE Forwarding chose Turvo after an extensive search and realizing that building a TMS from scratch would be too costly and time prohibitive. Turvo’s TMS was easy to use, cloud-based, and allowed ACE Forwarding to scale operational efficiencies. It also provided connectivity features that reduced the number of calls being made. The Turvo Driver App was another solution that facilitated communication with drivers, providing them with easy access to necessary information. This information was also accessible to the back office and clients looking for a status update on their shipments, creating true end-to-end visibility. ACE Forwarding also integrated with systems including RMIS, ensuring that their carriers remained compliant with the FMCSA and still held insurance.

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运营影响

ACE Forwarding has enabled customers to log-in and pull their PODs and other documents right from their own Turvo tenant. Their Carrier Sales Reps no longer have to manually send documents and request them back.
One customer with 800 deliveries monthly requires time-sensitive PODs. Their new self-service process for customers significantly saves time for ACE and their customers freeing up time for other important executive processes.
Through the Turvo Driver App, drivers have instant access to delivery schedules when they start their day. Meanwhile, office support staff can track progress and locations all in one place, without the need for any additional software or app.
ACE Forwarding drives their customer service home through the power of Turvo’s collaborative TMS. The partnership with Turvo offers a holistic solution to supply chain management and puts the customer in the driver’s seat, delivering visibility and simplicity.

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数量效益