ACC 新西兰利用 Nintex Promapp 简化流程
技术
- 平台即服务 (PaaS) - 应用开发平台
适用行业
- 设备与机械
- 金融与保险
用例
- 库存管理
- 人员跟踪与监控
关于客户
新西兰事故赔偿公司 (ACC) 成立于 1974 年，旨在帮助预防伤害，并为该国 480 万居民和海外游客提供人身伤害保险。该组织很复杂，承担着一系列相互关联的流程。 2016 年，ACC 对所有员工进行了调查，以寻找改进的机会。该组织的 3,500 名员工每年积极处理超过 200 万起索赔。
挑战
新西兰的事故赔偿公司 (ACC) 是一个复杂的组织，承担一系列相互关联的流程。为了支持持续改进，ACC 希望加强其流程文档和管理。该组织正在寻求一种解决方案，以确保其员工能够轻松访问并找到其角色所需的信息。此外，ACC 希望确保信息是最新的且易于理解。 2016 年，ACC 对所有员工进行了一项调查，以确定改进的机会。该组织还热衷于促进积极的流程文化和一致的决策。
解决方案
在评估了市场上的一系列流程和数据管理工具后，ACC 决定于 2017 年初部署 Nintex Promapp。Nintex Promapp 的部署遵循分阶段方法，包括初始设计、推出，然后全面生产。在该平台得到更广泛的应用之前，最初的测试是由一个小团队完成的。然后在 Nintex Promapp 中记录和完善关键流程。随着 Nintex Promapp 的部署和功能齐全，很快就发现了显着的优势。该工具为员工提供了掌控流程、根据需要进行更改以及回答其他员工提出的任何问题的机会。
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