ZirMed
Customer Company Size
Large Corporate
Region
- America
Country
- United States
Product
- Jitterbit
- Salesforce
- ZirMed ticket and billing applications
Tech Stack
- Cloud Integration
- Data Migration
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Productivity Improvements
- Digital Expertise
Technology Category
- Application Infrastructure & Middleware - Data Exchange & Integration
- Application Infrastructure & Middleware - API Integration & Management
Applicable Industries
- Healthcare & Hospitals
Applicable Functions
- Business Operation
Services
- System Integration
- Data Science Services
About The Customer
ZirMed is a nationally recognized leader in delivering revenue cycle management solutions to healthcare providers. It serves more than 100,000 healthcare providers. ZirMed leverages the power of technology to cure administrative burdens and increase cash flow, enabling providers to not just survive but thrive. ZirMed is ranked among Inc. magazine’s 5000 fastest growing companies and Healthcare Informatics magazine’s Top 100 companies.
The Challenge
ZirMed had an aggressive timeline to move their homegrown customer support ticket system to Salesforce. Along with migrating data from their 10 year old customer support application, ZirMed wanted to synchronize all customer data to Salesforce. This would allow their operations team to access all the data they needed from within Salesforce, whether or not it was originally created in ZirMed’s homegrown application. The challenge was to migrate customer support data from a 10 year-old homegrown application to Salesforce and synchronize data to allow operations team to access all customer information within Salesforce. They also needed to provide a robust but easy to maintain integration platform that does not require outside experts.
The Solution
ZirMed chose Jitterbit, a powerful, flexible, and easy-to-use data and application integration software. Jitterbit was recommended by a respected System Integrator as the only tool they would use for Integration. It was easy to use and quick to deploy, allowing ZirMed to configure the integration themselves ahead of schedule. Jitterbit created a seamless integration between ZirMed ticket and billing applications and the newly adopted Salesforce application. It also migrated historical data to Salesforce.
Operational Impact
Quantitative Benefit
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