Product
- Ayla IoT Platform
Tech Stack
- Cloud Connectivity
- Mobile App Connectivity
- Over-the-Air (OTA) Updates
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Customer Satisfaction
- Digital Expertise
- Productivity Improvements
Technology Category
- Functional Applications - Remote Monitoring & Control Systems
- Platform as a Service (PaaS) - Connectivity Platforms
- Platform as a Service (PaaS) - Data Management Platforms
Applicable Industries
- Utilities
Applicable Functions
- Maintenance
- Quality Assurance
Use Cases
- Condition Monitoring
- Predictive Maintenance
- Remote Asset Management
- Remote Control
Services
- Software Design & Engineering Services
- System Integration
About The Customer
The customer in this case study is a manufacturer of water treatment systems, specifically water softeners. These systems are designed to remove impurities such as iron, minerals, animal waste, herbicides, pesticides, and other chemicals from water as it travels from its pure rain or snow form to where it enters a home. The water treatment systems require periodic recharging with replacement filtering agents, a process that needs to be performed by authorized dealers. Traditionally, these water softeners have operated in an 'out of sight, out of mind' manner, with no ability for manufacturers, dealers, or end users to monitor or control their operation. The customer aims to improve the monitoring, control, and overall user experience of their water treatment systems by leveraging IoT technology.
The Challenge
Water softeners work by removing impurities—iron, minerals, animal waste, herbicides, pesticides, other chemicals—that water collects as it travels from its pure rain or snow form to where it enters a home. Once in place, the water treatment systems require periodic “recharging” with replacement filtering agents, a process that needs to be performed by authorized dealers. Other than recharging, however, traditional water softeners have operated in an “out of sight, out of mind” manner. No one involved in water softeners—manufacturers, dealers, end users—have been able to monitor or control much about their operation.
The Solution
Ayla enables manufacturers of water treatment systems to create cloud-connected versions of their products that are part of the Internet of Things (IoT). The Ayla IoT Platform provides comprehensive device, cloud, and mobile app connectivity. It allows water softener manufacturers to bring secure, reliable connected products to market quickly, easily, and cost-effectively. Connected water softeners generate operational data—specific to each product’s performance—that can be analyzed and used to improve end users’ experiences using the products, enable manufacturers to improve future versions of their water treatment products based on real-world knowledge of current products’ performance, and offer value-added services, ranging from warranty to maintenance. Additionally, it allows dealers and other service personnel to offer better maintenance and support to end users.
Operational Impact
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