Unilever accelerates eCommerce innovation using APIs
Customer Company Size
Large Corporate
Country
- Worldwide
Product
- MuleSoft
- Anypoint Platform
- NetSuite
- Salesforce Commerce Cloud
- SAP
Tech Stack
- API-led connectivity
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Productivity Improvements
- Digital Expertise
- Innovation Output
Technology Category
- Application Infrastructure & Middleware - API Integration & Management
- Platform as a Service (PaaS) - Connectivity Platforms
Applicable Industries
- Consumer Goods
- Retail
Applicable Functions
- Sales & Marketing
- Business Operation
Use Cases
- Supply Chain Visibility
Services
- System Integration
- Software Design & Engineering Services
About The Customer
Unilever is a multinational consumer goods company with a vast portfolio of brands. The company's IT infrastructure is extensive, encompassing 1,000 applications, 10,000 interfaces, and 500 IT projects per year. Unilever operates globally, with multiple teams working on various aspects of the business. The company was seeking more efficient solutions to deploy new products and services, particularly in the realm of eCommerce.
The Challenge
Unilever’s IT team faced numerous challenges, due to their infrastructure size, which encompasses 1,000 applications, 10,000 interfaces, and 500 IT projects per year. Unilever had multiple global teams and was looking to find more efficient solutions to deploy new products and services.
The Solution
Unilever set about creating a best-of-breed platform for eCommerce that unifies their portfolio of multiple brands on a common operating model. MuleSoft was adopted to enable the connectivity between the eCommerce platform’s multiple tools (NetSuite, Salesforce Commerce Cloud, and others) and to access key on-premise systems such as SAP. In addition, their “adaptive integration” team took an API-led approach to remove bottlenecks and support line-of-business innovation. Using API-led connectivity and Anypoint Platform, Unilever’s teams created a network of reusable services, enabling self-service across various brands.
Operational Impact
Quantitative Benefit
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