UCSF Medical Center develops CareWeb
Customer Company Size
Large Corporate
Region
- America
Country
- United States
Product
- CareWeb Messenger
- Salesforce 1 Platform
- MuleSoft's Anypoint Platform
Tech Stack
- Salesforce
- MuleSoft
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Productivity Improvements
- Cost Savings
- Customer Satisfaction
Technology Category
- Application Infrastructure & Middleware - API Integration & Management
- Platform as a Service (PaaS) - Connectivity Platforms
Applicable Industries
- Healthcare & Hospitals
Applicable Functions
- Logistics & Transportation
- Quality Assurance
Use Cases
- Remote Collaboration
- Remote Asset Management
Services
- System Integration
- Cloud Planning, Design & Implementation Services
About The Customer
UCSF Medical Center is among the nation's leading academic medical centers, with more than 750,000 patient visits and 40,000 admissions each year. The center is located in San Francisco, CA and operates in the healthcare industry. The center has a large staff of 8,000 members who support patient care. The center was previously using a homegrown paging system for communication among its staff members. The system was robust, but it had its drawbacks. Communication was one-way and text-based, requiring doctors to call back for additional information, slowing the flow of information and response to patients. It was difficult to coordinate across care teams as messages were not saved for future reference. Finally, team members had to carry a pager around with them in addition to their mobile devices, which was cumbersome and expensive.
The Challenge
UCSF Medical Center, one of the nation's leading academic medical centers, was previously using a homegrown paging system for communication among its 8,000 staff members. The system was robust, but it had its drawbacks. Communication was one-way and text-based, requiring doctors to call back for additional information, slowing the flow of information and response to patients. It was difficult to coordinate across care teams as messages were not saved for future reference. Finally, team members had to carry a pager around with them in addition to their mobile devices, which was cumbersome and expensive.
The Solution
UCSF Medical Center developed CareWeb Messenger, a next generation messaging platform, which securely integrates patient information across key systems. The platform was built using Salesforce and MuleSoft. Salesforce provided a single view of the communications about the patient and test results, and enabled communication between patients and their attending doctors and nurses. MuleSoft's Anypoint Platform was used to connect the Epic EMR to non-clinical systems and to integrate data from a number of different systems, both on-premises and in the cloud. CareWeb Messenger now works as a paging system for UCSF Medical Center staff across web and mobile platforms. It tags all messages to the sender, recipient and patient and stores this information, both text and images, under the patient account. Multiple threading and indexing of messages enables the care team to see, in one place, all messages that have been exchanged.
Operational Impact
Quantitative Benefit
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