The Journey to a Connected Government
Customer Company Size
Large Corporate
Region
- America
Country
- United States
Product
- PEAK
- Force.com
- MuleSoft's Anypoint Platform
Tech Stack
- Salesforce
- Cloud Computing
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Productivity Improvements
- Cost Savings
- Customer Satisfaction
Technology Category
- Platform as a Service (PaaS) - Connectivity Platforms
- Infrastructure as a Service (IaaS) - Cloud Computing
Applicable Industries
- Cities & Municipalities
Applicable Functions
- Human Resources
- Business Operation
Use Cases
- Public Transportation Management
- Public Warning & Emergency Response
- Remote Asset Management
Services
- Cloud Planning, Design & Implementation Services
- System Integration
About The Customer
The State of Colorado is a government entity that provides services to over 5 million citizens. It is headquartered in Denver, Colorado and operates in the public sector. The state government is responsible for a wide range of services, including healthcare, education, transportation, and public safety. In 2009, when the Affordable Care Act was passed, Colorado elected to be one of 17 states to create their own health insurance marketplace instead of using the systems provided by the Federal government. They also expanded Medicaid coverage, which led to a significant increase in applications for these services. The state government needed to ensure that they could efficiently process these applications and provide timely services to their citizens.
The Challenge
In 2009, the Affordable Care Act was passed, and Colorado chose to create their own health insurance marketplace instead of using the systems provided by the Federal government. They also expanded Medicaid coverage. To ensure their citizens had access to these expanded health care benefits as soon as they came into effect on October 1, 2013, the State of Colorado had 6 months to build the new integrated system required to process applications online. The expectations of today's citizens have evolved significantly over the last 10-15 years. They now live in a 24/7 world, where they expect all of the services they consume to be readily available, easy to find and easy to use. The State of Colorado needed to deploy a system that met their citizens' ever growing expectations, while still meeting their tight implementation timeframe.
The Solution
Colorado transitioned the citizen benefits management system, Colorado PEAK, onto Salesforce.com's Force platform, where citizens were able to apply online for public assistance benefits. State of Colorado decided to extend PEAK and use it as the platform for determining real-time Medicaid eligibility, since this would allow them to meet their tight deadline and provide the customer experience expected by their citizens. Delivering a seamless experience for citizens required integrating PEAK with a number of systems including systems owned by the Social Security Administration and the federal government, as well as several internal state systems. To solve this problem they knew they needed a robust, hybrid integration platform that could bridge cloud and on-premises systems in a scalable and secure environment. MuleSoft's Anypoint Platform was chosen as the integration backbone to enable communication with other critical systems. Using the Salesforce connector, developers easily connected PEAK with the other key systems required to support the Medicaid application and determination process.
Operational Impact
Quantitative Benefit
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