Mulesoft > Case Studies > Platform for speed, innovation & growth

Platform for speed, innovation & growth

Customer Company Size

Large Corporate

Region

America

Country

United States

Product

Anypoint Platform
Salesforce
NetSuite

Tech Stack

Cloud-based SOA
Integrated Development Environment (IDE)
Data Extraction, Transformation and Loading (ETL)

Implementation Scale

Enterprise-wide Deployment

Impact Metrics

Productivity Improvements
Cost Savings

Technology Category

Platform as a Service (PaaS) - Connectivity Platforms
Application Infrastructure & Middleware - Data Exchange & Integration

Applicable Functions

Sales & Marketing
Business Operation

Use Cases

Process Control & Optimization
Real-Time Location System (RTLS)

Services

Cloud Planning, Design & Implementation Services
System Integration

About The Customer

Splunk is an enterprise software company that makes machine data accessible, usable and valuable to everyone. The company is headquartered in San Francisco, California and operates in the technology industry. Splunk has seen one of the fastest growth rates among technology companies. To support this continued growth at scale, the company needed a technology platform for agility – a platform that allows them to go fast while minimizing risk. The company's website is www.splunk.com.

The Challenge

Splunk, a rapidly growing enterprise software company, was facing challenges in maintaining its pace of growth post-IPO. The company was using cloud technologies such as Salesforce for sales, NetSuite for finance, and other custom applications, including one for fulfillment. However, they were using a data extraction, transformation and loading tool (ETL) to manage the data flows between their systems and for an order fulfillment process across their sales, finance and fulfillment teams. This ETL tool was a black box, which made it challenging for Splunk's developers and IT team to quickly drive and support innovation. Moreover, the ETL tool proved to be incompatible with the company's fast-moving processes and goal to be a 100% cloud platform, as the tool required an on-premises agent. The system also ran in 15-minute cycles rather than in real time, limiting the speed of order processing.

The Solution

Splunk found the integration partner they needed in MuleSoft's Anypoint Platform. It was the ideal solution for their specific immediate integration needs, but most importantly, their platform for the future. Anypoint Platform offered a built-in IDE, hosted web services and service orchestration that was 100% cloud based. In addition to a connector software development kit (SDK) for custom connector building, the MuleSoft platform offered seamless synchronization with 120 out-of-the-box connectors, including Salesforce and NetSuite. MuleSoft also provided dedicated hosting, developer support, and integrated technologies that they could seamlessly build on. Within 20 days of launching Anypoint Platform, Splunk achieved a streamlined quote to cash flow, in which license key generation was automated seamlessly. They were able to expedite the fulfillment portion of their Quote to Cash cycle to faster serve their clients, complete processing of their numerous orders by year's end and increase overall operational efficiencies.

Operational Impact

Seamless synchronization of Salesforce (Sales) and NetSuite (Finance) to streamline and expedite order fulfillment process
Initial phase of project implemented in only 20 days
15 minute cycles with previous ETL tool for integration reduced to seconds for real time order processing
Increased overall operational efficiencies

Quantitative Benefit