NSW Health Pathology efficiently integrates healthcare data to deliver better patient experiences
Customer Company Size
Large Corporate
Region
- Pacific
Country
- Australia
Product
- MuleSoft's Anypoint Platform
- HL7 Connector
- Point of Care Testing (PoCT) devices
Tech Stack
- API-led approach
- Cloud Infrastructure
- HL7 feeds
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Productivity Improvements
- Customer Satisfaction
- Cost Savings
Technology Category
- Platform as a Service (PaaS) - Connectivity Platforms
- Analytics & Modeling - Real Time Analytics
Applicable Industries
- Healthcare & Hospitals
Applicable Functions
- Logistics & Transportation
- Quality Assurance
Use Cases
- Remote Patient Monitoring
- Predictive Maintenance
- Real-Time Location System (RTLS)
Services
- Cloud Planning, Design & Implementation Services
- System Integration
About The Customer
New South Wales Health Pathology (NSWHP) is an Australian statewide health organization that delivers reliable pathology to the public. Established over six years ago, NSWHP provides services to New South Wales' forensic, criminal, environmental health, maritime units, and other local government bodies. Its highly specialized staff are driven by their purpose to create better health and justice systems and guided by its principles of having a caring, connecting, and pioneering spirit. The organization employees 5,000 people, operates more than 60 laboratories, 150 pathology collection services, and conducts more 100,000 clinical tests per day.
The Challenge
New South Wales Health Pathology (NSWHP) is an Australian statewide health organization that provides services to various local government bodies. The organization operates more than 60 laboratories, 150 pathology collection services, and conducts over 100,000 clinical tests per day. However, NSWHP's IT systems were siloed, making it difficult to deliver on key initiatives that would improve patient outcomes, maximize taxpayer benefits, and build a foundation for change. The organization sought to efficiently integrate data to deliver time-critical initiatives, including digitizing pathology results to speed up access to patient data and make clinical decisions faster, reducing cost and effort associated with transportation and testing, and building a foundation to rapidly respond to change and emerging, urgent demands, including COVID-19.
The Solution
To deliver key healthcare initiatives, NSWHP deployed MuleSoft's Anypoint Platform to supply its integration needs quickly. The initial project with MuleSoft sought to expand testing from laboratories to healthcare facilities so patients can get quality-endorsed results faster. NSWHP took an API-led approach and used MuleSoft to integrate 350 testing devices from its health facilities to systems across its 60 laboratories within three months. NSWHP's engineers and architects leveraged APIs as building blocks to securely connect Point of Care (POC) devices to electronic health record (EHR) systems, which contained each patient's pathology results. Now, every provider has a 360-degree view of their patients and can provide them the best possible care. Using MuleSoft's HL7 Connector, NSWHP can quickly and securely route HL7 messages between state and federal health platforms and its lab systems. This EHR integration is used to reliably transmit, map, and transform complicated clinical messages for millions of test results.
Operational Impact
Quantitative Benefit
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