MuleSoft increases Salesforce time-to- value by tripling the speed of integration
Customer Company Size
Large Corporate
Region
- America
Country
- United States
Product
- Salesforce's sales cloud
- Salesforce's service cloud
- Salesforce's marketing cloud
- MuleSoft’s Anypoint Platform
- Oracle EBS
Tech Stack
- Salesforce
- MuleSoft
- Oracle EBS
- Agile PLM
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Productivity Improvements
- Customer Satisfaction
Technology Category
- Platform as a Service (PaaS) - Connectivity Platforms
- Application Infrastructure & Middleware - API Integration & Management
Applicable Industries
- Healthcare & Hospitals
Applicable Functions
- Sales & Marketing
- Business Operation
Use Cases
- Process Control & Optimization
- Predictive Maintenance
Services
- System Integration
- Software Design & Engineering Services
About The Customer
Hologic is a leading global healthcare and diagnostics company with over 5,000 employees. They are an innovative healthcare company with market-leading products for early detection and intervention, with a strong position in women's health. To support their continued investment in improving customer experiences, Hologic decided to adopt Salesforce's sales cloud, service cloud, and marketing cloud products. Their goal was to provide their growing sales and support teams with 360-degree customer views populated with real-time data.
The Challenge
Hologic, a leading global healthcare and diagnostics company, decided to adopt Salesforce's sales cloud, service cloud, and marketing cloud products to provide their growing sales and support teams with 360-degree customer views populated with real-time data. The executive team set an aggressive six-month timeline for the company to bring a pilot group into production. However, the Information Systems (IS) team was constrained with a heavyweight integration stack that slowed development time. They needed a faster way to deliver integrations to keep pace with the growing needs of the business. The project required real-time integration across multiple hosted and cloud systems, demanding new tools to make development faster and more agile.
The Solution
Hologic identified MuleSoft as a cutting-edge technology and the best, easiest solution for integrating with enterprise applications. They adopted API-led connectivity, powered by MuleSoft’s Anypoint Platform, which packages underlying connectivity and orchestration services as easily discoverable and reusable building blocks, exposed by APIs. This increased the overall speed of development. MuleSoft’s ease of use, robust library of over 140 connectors, and native support for SOAP and REST services made coding integrations quicker, simpler, and easier for Hologic’s developers. With Anypoint Studio, MuleSoft's graphical design environment, Hologic's developers were able to easily build, edit, and document integrations with simple drag and drop functionality.
Operational Impact
Quantitative Benefit
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