Legal & General GI delivers home insurance quotes in 90 seconds using APIs
Customer Company Size
Large Corporate
Region
- Europe
Country
- United Kingdom
Product
- SmartQuote
Tech Stack
- APIs
- MuleSoft
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Cost Savings
- Customer Satisfaction
- Productivity Improvements
Technology Category
- Application Infrastructure & Middleware - API Integration & Management
Applicable Functions
- Business Operation
- Sales & Marketing
Use Cases
- Digital Thread
- Supply Chain Visibility
Services
- Software Design & Engineering Services
About The Customer
Established in 1836, Legal & General (L&G) is the United Kingdom’s largest provider of individual life assurance products and a top 20 global asset manager. L&G's insurance arm, General Insurance (GI), aims to become a market leader in providing digital access to insurance. The company's goal is to deliver best-in-class customer and adviser experiences, lower costs, and increase sales. However, the company's IT systems were connected via point-to-point integrations, which created operational inefficiencies and made it difficult to develop new digital experiences or release new products or services.
The Challenge
Legal & General (L&G) is the United Kingdom’s largest provider of individual life assurance products and a top 20 global asset manager. The insurance industry has changed dramatically with increasing pressure to reduce costs and engage customers through digital channels. To remain competitive, L&G’s insurance arm, General Insurance (GI), has a goal to become a market leader in providing digital access to insurance. However, developing digital experiences for customers and advisers requires connectivity between various systems, surfacing claims, policy, billing, and other data in a quick and scalable manner. But behind the scenes, the company’s IT systems were connected via point-to-point integrations, which exacerbated operational inefficiencies and forced teams to reinvent the wheel each time they needed to develop a digital experience or release a new product or service.
The Solution
L&G GI needed to embrace a more efficient approach to integration that enables teams to build a seamless experience for customers and partners alike. They chose MuleSoft for several reasons, Anypoint Platform offers flexibility, enables reuse, and accelerates project delivery by providing teams with prebuilt APIs, connectors, and other assets. With MuleSoft, the L&G GI team took an API-led approach to integration in order to automate the entire home insurance quote process. For example, the company released SmartQuote, a mobile-friendly online tool that takes the hassle out of getting a home insurance quote. SmartQuote pulls in information from circa 400 data points, using APIs — from Experian to WorldPay, by surfacing data using APIs, L&G GI was able to deliver new services to consumers and partners.
Operational Impact
Quantitative Benefit
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