WIN-911 > Case Studies > GENERAL MOTORS CHOOSES MICROMEDIA’S ALERT TO PRIORITIZE MESSAGES

GENERAL MOTORS CHOOSES MICROMEDIA’S ALERT TO PRIORITIZE MESSAGES

Technology Category

Functional Applications - Remote Monitoring & Control Systems
Infrastructure as a Service (IaaS)

Applicable Industries

Automotive

Applicable Functions

Business Operation

Use Cases

Machine Condition Monitoring

The Customer

Opel

About The Customer

Opel, a German automobile manufacturer and a subsidiary of the American General Motors Company, values innovative technologies that strengthen and guarantee the quality of its automobiles.

The Challenge

Opel Rüsselsheim faced difficulties closely monitor on average about 60,000 messages a day which are critical to it's daily operations. This in turn affects the firm's ability to create innovative technologies that strengthen and guarantee the quality of its automobiles

The Solution

Opel Rüsselsheim uses CIMPLICITY software to monitor its sites. CIMPLICITY enables data acquisition, monitoring and synoptic visualization of production subsets, and supervision of automation.

Data Collected

Alarms For Automated Applications, Control System Alert

Operational Impact

[Efficiency Improvement - Production Uptime]
Prioritizing Critical Messages for Relevant Staff Since it is difficult to closely monitor 60,000 messages a day, Opel opted for Micromedia’s ALERT alarm notification software to prioritize the alerts and send only the critical messages to relevant staff members. CIMPLICITY relies on ALERT to transmit the alerts to their DECT phones and to manage their acknowledgements, which are automatically sent to CIMPLICITY. Once the call is acknowledged by the designated operator, the ringing cycle stops; however, if the call is not acknowledged, the ringing cycle continues to dial the following number on the list. Should the second number fail to answer, ALERT informs the management unit. In the Body Shop, nearly 700 industrial robots grasp, weld and measure prefabricated parts of the body. A robot failure must be detected quickly and must immediately be notified to appropriate technical members of staff. The integration of ALERT and CIMPLICITY limits the duration of costly disruptions.
[Efficiency Improvement - Operation]
Additionally, ALERT is able to record every event and alarm occurring on the monitored system as well as every action made by the staff members, such as acknowledgements, login, and logout. By integrating CIMPLICITY with ALERT alarm notification software, staff members at Opel Rüsselsheim can focus on strengthening the quality of its innovative technologies and furthering the success of the company, instead of being bound to a screen. According to Michael Gaulke, project manager at OPEL Rüsselsheim, alerting “the right person, in the right place” is the benefit of ALERT.