Compassion International Automates Processes with Jitterbit
Customer Company Size
Large Corporate
Region
- America
Country
- United States
Product
- Jitterbit Data Loader
- Jitterbit Harmony Platform
Tech Stack
- Salesforce
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Productivity Improvements
- Cost Savings
Technology Category
- Platform as a Service (PaaS) - Data Management Platforms
Applicable Functions
- Business Operation
Services
- System Integration
About The Customer
Compassion International is a humanitarian aid child sponsorship organization that was founded in 1952. The organization is dedicated to the long-term development of children living in poverty. Headquartered in Colorado Springs, Colorado, the Christian charity assists children in 25 countries around the world, including Bolivia, Colombia, Mexico, Haiti, and Kenya. To date, the organization has helped more than 2 million children.
The Challenge
Compassion International, a humanitarian aid child sponsorship organization, was facing challenges with its gifting process. The process was not completely automated, leading to manual re-keying of information, which introduced costly errors and duplicate data. This duplicate data resulted in questionable reporting and made the entire process cumbersome to manage. The lack of information flow negatively impacted the adoption of Salesforce, leading to lost productivity and wasted license fees. The poor data quality also threatened to compromise management decisions.
The Solution
Compassion International was already using Jitterbit Data Loader to support many of their existing processes, from shipping out coffee mugs to sponsors to provisioning volunteers for fieldwork. The charity decided to automate many of their processes by switching to Jitterbit's paid product - the Harmony platform. Automating the processing meant that employees no longer had to spend time cutting and pasting information from one system into another. This improved worker satisfaction along with the quality of the data.
Operational Impact
Quantitative Benefit
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